While the fascination around technology and A.I. continues to increase, so does their use – but what will this look like for humans in the future?
Russell: One of the things you talk about is using technology for the greater good. So I'd love to talk a little bit about that and kind of what are your thoughts on how technology can improve our lives?
Rola Dagher: I love how you said using technology for good. As a technology leader, I've always been fascinated by how technology has impacted the human progress for so many years, and especially the innovation that's coming out in the last couple years. The speed of how ChatGPT has actually taken place is incredible. It is faster than we've ever seen in any technology ever. So for me, it's all about how technology in ChatGPT specifically will improve our world to make it a better place, but it also requires responsible explorations. ChatGPT could help you and educate you in ways that are so much faster - but also how do you ask ChatGPT the question and how do you refine the answers.
Russell: What are your thoughts on the parallel between leveraging human emotions and emerging technology?
Rola Dagher: There was a podcast, I listened to it a year and a half ago, two years ago, and it talks about how A.I. and technology are going to eventually replace people period. And that will never happen. Humans are going to be able to have robots, our best friends and connect with them and how do they leverage the EQ connections. I think the last ChatGPT A.I. test that I've seen that they were connecting with the robot and testing their emotion from a love connection. That was crazy. But that's how advanced technology is becoming now. But to me, I think as humans, what we have is that heart, soul and mind and being passionate about what you do every day, that it'll be very, very hard to replace.
Russell: Absolutely. So how is Dell approaching A.I.?
Rola Dagher: We use them right now. We use A.I. to focus on our core innovation. Number one, number two is to provide the customer with A.I. solution that is embedded with every technology that we put in front of them and how to help them automate and define basically the workload for them and create that path for the future.
Then we also use it in our product on our PCs for examples, we have the A.I. two on our laptop to manage battery life in our client devices, to use it for to manage the application in our precision workstations using email and to use it in our storage system where it allows us to exceed the capabilities of the hardware and the software, making the system a lot smarter. We also use it in most cases where, in the past, they were things that humans had to manage. So you just take that away from the men, just automate all that process.
Russell: Do you have any concerns about A.I.? You read so many concerns that it's going to come and it's going to take jobs or you know, even the sort of extreme concerns where people bring in, you know, references to Terminator II and Skynet and, you know, the machines taking over….
To learn about Rola’s concerns around using A.I., listen to the episode here:
Rola’s transcript has been slightly altered in this Q&A for clarity and brevity.