What you need to know: Annual Survey

We’re preparing to launch our annual survey, and we want to ensure that you have the information you need before it arrives. Below, we’ve outlined key details about the survey, its purpose, and how you can participate.

What is the annual survey?

The annual survey is designed to gather insights from members like you about your experience with CAAT. Your participation helps us understand how we can improve and better serve you. The survey is entirely voluntary, and it should take no more than 20 minutes to complete.

What does the survey cover?

The survey will ask questions about:

• Your overall satisfaction with the Plan.
• The ease of accessing and managing your pension information.
• Your experience with communications related to the Plan.
• Suggestions for improvements or areas you believe could be enhanced.

Why your feedback matters

By sharing your thoughts, you help us identify areas for improvement and ensure that the Plan continues to meet your needs. We value your input and use the survey results to guide our efforts in enhancing our offerings and your CAAT experience.

How to participate

1. Look for your survey link: Starting June 4, check your inbox for an email with the survey link and your unique passcode.
2. Access the survey: Click on the link in your email and enter the provided passcode to begin.
3. For those who selected mail as their communication preference: You'll be receiving a postcard in the mail with the survey information.

Retired members: please note that the survey is focused only on gathering feedback about your experience with CAAT. It is not related to any confirmation of pension details.